- Customer Relations: Understanding Self & Others
- Service Standards: Coaching For Excellence
- Communication Skills: Speaking & Listening Approaches
- Evaluate Performance: Standards For Service Excellence
Standards for
Service Excellence
- Coaching Tool: Standards For Service Excellence
- The C.A.L.M.™ Approach
- What I Can Do For You!
- Evaluating Customer Calls
- Practice Sessions
|
|
Training
programs can be customized and tailored to meet the needs
of your organization. Train the trainer programs are also
available. 