OUR RESULTS SPEAK FOR THEMSELVES
"Sue is highly effective in training people on understanding behavioral characteristics of colleagues and clients alike. Her training has benefitted our organization in improving customer perception of our service through dealing with difficult customer calls in a very humanistic yet factual basis."
Top qualities: Great Results , Personable , Expert
Dan Wiersma, SVP Service Platform, Sony Electronics
"Having worked with Sue over a number of years. Found her teaching methods well recieved by classmates, her ideas on improving customer service to be creative and customer focused. As our company made a long term investment in training and agent development, we have seen increases in First Call Resolution rates and NPS scores. Both of which Sue's services helped with."
Top qualities: Personable, High Integrity, Creative
Tony Capobianco, Business Planner / Customer Loyalty / Net Promoter / Business Intelligence, Sony Electronics
"This is one individual that I can highly recommend for training and consulting services. Specifically, I have used her in NY, NJ, Houston, AOC and Dunwoody. She is probably the best in the country when it comes to her customer service training program."
William A. Wickham, Corporate Director,Workplace Services, The Coca-Cola Company
"I used the excellent training services of Sue Beyer and her company, OSS, Inc., for some 10+ years across two major corporations and was exceptionally pleased with the results. Substantial improvements in overall customer satisfaction, professionalism, and in general employee morale were realized across the board. I would recommend Sue, and her training program, to any company that has direct interface with their customers."
Ron Bassett, Director, Customer Satisfaction & Services, NA (retired) Oki Data Americas, Inc.
"I have been doing business with Sue for over 15 years for two simple reasons: she NEVER drops the ball and is ALWAYS there when you need her. She epitomizes customer service and has set a standard no one else can meet."
Jim Panzl, Sales Development, General Electric
"Having worked with Sue over ten years, I can recommend Sue as the ultimate professional. She has a deep knowledge of her craft, and always acts with my best interests in mind. It is truly a pleasure doing business with Sue and her company."
Top qualities: Personable , Expert , High Integrity
Paula Cobb, M.Ed Assistant Vice President, Learning Client Manager at Fifth Third Bank
"Sue has been supporting my businesses with support since the mid 90's. While I cannot remember how I found her I know it feels like she has always been for there. It’s been Sue’s professionalism, knowledge and penchant for outstanding customer service that has made me a loyal customer. Her recommendations were always on the mark and she took every opportunity to ensure that I was not only happy with the product, delivery but also price. Sue is high on my list of vendors of choice and I would highly recommend her to others."
Top qualities: Great Results, Expert, Creative
Bob Furlong Human Resources Consultant and Contractor
"As a Business Education Series speaker for the Las Vegas Chamber of Commerce, Sue is a master of her topics and presents the information in a very skillful and professional manner. Chamber evaluations of her presentations are (and my evaluation is) consistently outstanding!"
Wayne Haugen, V.P. Membership & Community Development. L.V. Chamber of Commerce
