MODULE I Understanding Self: Foundation For Excellence
Selling is a unique type of human interaction. It can easily break down for reasons unrelated to the products or services you are selling. When the strengths of our selling style fail to put us in touch with the needs of our customer's buying style, the benefits of what we are selling may not be noticed.
MODULE II Sales Relationships: Building On The Foundation
Sales personnel learn to recognize their own behavioral tendencies and realize they might sell to customers with dramatically different styles. You will create successful sales strategies and increase customer receptivity and sales results. Quickly identify a customer’s “comfort zone” surrounding the sales process and determine the best ways to open the call, make the presentation, negotiate, close the sale and maintain positive customer relationships.