 CERTIFICATIONS
- Graduate of Xavier University and the University of Cincinnati
- Industrial Engineering Certificate from the Maynard Research Institute
- Certified WBENC Women’s Business Enterprise
- Inscape Publishing DiSC® Trainer
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Consulting
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COMPANY OVERVIEW
Operations Service Systems (OSS) is a training and development firm specializing in OPERATIONS development, Customer SERVICE and Results-Oriented Training SYSTEMS.
Our mission is helping people relate and communicate to increase performance and enhance service.
Our focus is Operations & Professional Development incorporating process redesign, productivity analysis, performance standards and measurement systems into our Customer Service, Sales Relationships, Communication Skills, Leadership Development and Team Building programs. Our results-oriented training programs and measurement systems raise and sustain superior levels of Performance and Service. Our philosophy is “you can’t manage what you don’t measure.”
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COMPANY KEY FEATURES & ATTRIBUTES
OSS delivers award-winning strategies for Personal & Professional Success. We develop and conduct measurable, results-oriented programs and train-the-trainer sessions, integrating the organization's key business indicators. Our strong operations and industrial engineering background separates us from the typical training organization.
The bottom-line: People, processes and procedures all must be customer-facing!
 OSS offers dozens of research-validated assessment tools focused on specific areas of personal and professional growth, including the world renowned DiSC Personal Profile System, time management, listening, teams and diversity from Inscape Publishing Inc. — the premier publisher of assessment tools for professional trainers since 1976. Online assessments and online courses with CEUs are also available.
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OPPORTUNITY FIT
For over 20 years, OSS has developed strong business relationships with their Customers and has consistently presented customized training and business solutions that deliver measurable bottom-line results. As a testament to our results and service, many of our Customers have been our Customers for over 10 years, and when one of our “Champions” leaves one organization and goes to another, we keep the existing business and are rewarded with a new Customer organization.
OSS would like the opportunity of serving you and your
team by matching our training resources with your business
objectives and development goals, both nationally, and
as a Las Vegas Speaker and Trainer. Thank you in advance
for your consideration!
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